Reclaimed Flooring Warranty Information - Walter's Flooring

Warranty

Our Products are vintage reclaimed wood floors.  We go to great
lengths to choose the best for you, our clients, because we know that all
wood floors need very Special Care so they will last for many years.

The wooden structure:

We have a deep desire to give our customers the best wood quality. The life time warranty covers the following types of wood: white oak select, red oak select, hickory select, Walnut select, and Maple select.

Your warranty protection:

If something unlikely happened in one area of your floor, the provisions of this warranty will cover the following:

Walters flooring we'll repair damaged area at no cost to the original purchaser, using the same product or an equally valued product (claim department 1456 Santa Monica, CA 90401).

In the event of a claim, an original invoice must be provided with all details.  Additionally, Walter's flooring reserve the right to assign an inspector if necessary to walk threw and analyze any caused damaged; including but not limited to acquiring samples for technical analysis.

Walter's flooring provides necessary instructions for installation and maintenance. Once you follow our professional directions, you will enjoy your beautiful floors and soon realize why we are the best hardwood flooring company; because we'll be there for you!

Warranty disclaimers:

GENERAL TERMS AND CONDITIONS

  • Characteristics in the wood are consider being natural like wood variations; they are not consider defected. Damaged by Natural disasters are excluded by Walter's Flooring's warranty.
  • Natural occurrence such as: age, natural age , natural characters due to the species , wood exposure to light, and uv light are not cover under warranty.
  • Earthquakes including shifting sometimes damage the hardwood floors; these damages are not cover under warranty.
  • Walter's Flooring is not responsible for any damaged caused by moisture, including humidity.
  • Hardwood installation must be installed or performed according to Walter's Flooring's instructions.

Warranty exclusions:

  • Hardwood floors are beautiful and wooden floors are natural features characters including but not limited variations of grains to Mineral streaks, small knots,  bigger knots , and such natural features are not considered defects and hence not covered by warranty.
  • Also not covered by warranty is damage caused by the following:  furniture that has no protection in the legs dragged causing damage to floors, damaged cost by sunlight exposure and or ultra violet light resulting in color changes in the expose areas, damage resulting from accident, abuse, wear chemical or industrial products of water, high heels or  heels marks, scratches, indentations,  exposure to extreme heat, water saturation, dryness, and electrical damage. Under ground water damaged causes damage not only to the floors but also surrounding wood structures. This problem occurs in houses with improper drainage system and or with poor ventilation allowing water to go under houses under normal rainy seasons and is not cover by Walters flooring  warranty. Damaged caused  by tornadoes, natural disaster ,flooding, hurricanes excessive rainfall , improper ventilation, are not covered by warranty.
     Walter's Flooring cannot guaranty any size or grade of hardwood flooring against, cupping, buckling, warping, shrinkage, and termite or beetle infestation.
  • Damage cause by negligence, fire, pebbles, abrasives, sands, pet scratches , improper maintenance, misuse, and failure to follow Walter's Flooring's instructions for installation and maintenance instructions are not covered by warranty.
  • There are no implied warranties extending beyond the terms of this warranty.  Walter's Flooring assumes no liability for any loss or damage associated with above incidental or consequential damaged.
  • Warranty is for original buyer and is non transferable.

🛡️ Lifetime Warranty on Select Species

White Oak Select • Red Oak Select • Hickory Select • Walnut Select • Maple Select
Professional repair service for original purchaser with invoice verification.

Understanding Natural Wood Characteristics

Reclaimed wood flooring is a natural product with unique characteristics that add to its beauty and authenticity. The following are normal features and not considered defects:

  • Grain variations - Each board has unique grain patterns
  • Mineral streaks - Natural mineral deposits creating color variations
  • Knots (small and large) - Characteristic of the tree's natural growth
  • Color variations - Natural differences in wood tone
  • Age characteristics - Signs of the wood's history and character

These features are part of what makes reclaimed wood flooring distinctive and valuable. They tell the story of the wood and create unique, one-of-a-kind floors.

Proper Care & Maintenance

Following Walter's Flooring professional care instructions is essential for warranty coverage and floor longevity:

Installation Requirements: All hardwood installation must be performed according to Walter's Flooring's detailed installation instructions. Improper installation voids warranty coverage. See our installation guide for complete details.

Moisture Protection: Protect your floors from moisture and humidity. Use dehumidifiers in humid climates, address leaks immediately, and maintain proper drainage around your home's foundation.

Furniture Protection: Use felt pads under all furniture legs to prevent scratches and indentations. Never drag furniture across floors.

UV Protection: Use window treatments to minimize direct sunlight and UV exposure, which can cause natural color changes in exposed areas.

Cleaning: Use only recommended hardwood floor cleaners. Avoid chemical products, excessive water, or industrial cleaners not approved for hardwood.

Regular Maintenance: Sweep or vacuum regularly to remove dirt, sand, and abrasives that can scratch the finish. Clean spills immediately.

Filing a Warranty Claim

What You'll Need:

  • Original invoice with all purchase details
  • Photos of the damaged area
  • Description of when and how damage occurred
  • Proof of proper installation and maintenance

Claim Process:

  1. Contact our claims department: 1456 Lincoln Blvd, Santa Monica, CA 90401 or call (213) 792-5908
  2. Submit original invoice and damage documentation
  3. Walter's Flooring reserves the right to assign an inspector to analyze damage
  4. Inspector may acquire samples for technical analysis
  5. Approved claims will be repaired at no cost using same or equally valued product

📋 Warranty Inquiry Form

Questions about warranty coverage or need to file a claim? Contact us:

Your Name:
 Email:
Phone:
 Purchase Date:

Wood Species Purchased:

Inquiry Type:

Your Question or Claim Details:

Related Information

Installation Instructions
Required for warranty coverage 		How to Order
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Quality Control
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Frequently Asked Questions

What does the Walter's Flooring warranty cover?

We offer a lifetime warranty on select wood species including white oak select, red oak select, hickory select, walnut select, and maple select. The warranty covers the wooden structure and includes repair of damaged areas at no cost to the original purchaser using the same or equally valued product.

Is the warranty transferable to a new owner?

No, the warranty is for the original buyer only and is non-transferable. An original invoice must be provided for any warranty claims.

What is excluded from the warranty?

The warranty does not cover natural wood characteristics like grain variations, mineral streaks, or knots. Also excluded: damage from moisture/humidity, natural disasters, improper installation, furniture scratches, sunlight/UV exposure, accidents, abuse, pet damage, or failure to follow maintenance instructions.

Does the warranty cover moisture damage?

No, Walter's Flooring is not responsible for any damage caused by moisture, including humidity, water saturation, underground water, or improper drainage systems.

What do I need to file a warranty claim?

You must provide the original invoice with all details. Walter's Flooring reserves the right to assign an inspector to analyze any damage, including acquiring samples for technical analysis.

Are natural wood characteristics considered defects?

No, natural features including grain variations, mineral streaks, small knots, and larger knots are considered normal characteristics of hardwood and are not covered by warranty.

Does the warranty cover cupping, warping, or shrinkage?

No, Walter's Flooring cannot guarantee any size or grade of hardwood flooring against cupping, buckling, warping, shrinkage, or termite/beetle infestation.

What happens if my installation doesn't follow Walter's instructions?

Hardwood installation must be performed according to Walter's Flooring's instructions. Damage caused by improper installation, negligence, or failure to follow installation and maintenance guidelines is not covered by warranty.

If you have any questions regarding our warranty please contact us.